Privacy Policy

1. Information we collect

We collect information you provide, including your name or company name, email address, phone or WhatsApp number, country, account credentials, profile details, driver identity and licence documents, vehicle information, photographs, trip requests, quotes, booking details, reviews, support requests and messages sent through TourDrivers.

We also receive technical and usage information such as device and browser details, IP-derived country, login and security events, page activity, cookie preferences and approximate location when you choose to share it. We do not require precise device location unless you actively use a location-sharing feature.

2. How we use information

We use information to create and secure accounts; display driver and vehicle profiles; match travelers with providers; deliver quotes, messages and bookings; translate text and voice messages; verify driver information; process payments, wallet credits and withdrawals; calculate commissions; provide support; prevent fraud and prohibited contact sharing; send transactional notifications; measure service performance; and comply with legal obligations.

Where required by law, we rely on your consent for optional analytics or marketing. You may change cookie choices through the site’s Cookie settings control.

Public trip summaries — your choice

If you choose the optional public-sharing checkbox when sending a marketplace trip request, we display its destination country, travel dates and duration, adult and child counts, selected vehicle category, number of quotes received and average received quote value by currency on our public homepage and signup page. This helps attract drivers and transport companies to join and provide quotes. Visitors do not need an account to view these summaries.

We do not publish your name, email, phone number, exact pickup or drop-off address, notes, attachments, children's ages or request reference in this feed. Older requests and requests submitted without this choice are not included. You can still request and receive quotes without public sharing. Requests stop appearing when canceled, booked, expired or no longer accepting quotes. To withdraw public sharing without canceling your trip, contact info@tour-drivers.com. We will remove the summary; withdrawal does not affect processing already completed.

3. Payments and PayPal connection

Card payment details are collected and processed by Stripe. TourDrivers does not store your complete card number or security code. When a driver chooses Connect with PayPal, PayPal asks for authorization and may return the account email, verified-account status and PayPal payer ID. We use that information only to connect and operate the driver’s payout account. A driver can disconnect the PayPal account from the TourDrivers wallet.

4. When we share information

We share only what is reasonably necessary with travelers, drivers and companies involved in a request or confirmed booking, and with service providers that help us operate TourDrivers. These may include Microsoft Azure and WordPress hosting services, Stripe, PayPal, Twilio and WhatsApp, Google and Firebase services, Meta advertising measurement, Cloudflare, email-delivery providers, analytics providers when permitted, and artificial-intelligence providers used for translation, transcription, content assistance and safety checks.

We may also disclose information when required by law, to protect users or the platform, to investigate fraud or policy violations, or as part of a business reorganization subject to appropriate safeguards. We do not sell personal information.

5. Messages, translation and automated tools

TourDrivers preserves the original message and may create a translated version for the recipient. Text, images and voice notes may be processed to provide translation, transcription and checks intended to detect prohibited contact sharing or unsafe content. Automated checks can be imperfect; significant account decisions may be reviewed by an administrator.

6. Optional biometric driver verification

A driver who applies for the Verified Account badge may be asked to complete a one-time facial liveness and 1:1 face-match check provided by Microsoft Azure Face. With the driver’s express consent, the live camera capture is checked to determine whether a real person is present and whether that face matches any usable portrait on the government-issued identity document and driving licence the driver submitted. At least one document must contain a clear portrait; when both do, TourDrivers uses the higher match score. The check is not used to identify a person against a database, infer emotions or sensitive traits, or display biometric information publicly. It is optional for using TourDrivers generally, but may be required to receive the Verified Account badge.

Verification documents and phone-number history are retained in an encrypted, administrator-only audit archive for the account lifetime and deleted 12 months after account closure. Replacing or removing a document from your account does not remove its archived copy. Selfies captured with acceptance of our account-lifetime retention notice are also retained after approval under this policy. Selfies collected under the earlier notice remain subject to deletion after the review decision or within 60 days of capture, whichever comes first. A later consent does not extend retention of an older image. Images are never displayed publicly or to other drivers or travelers.

After copying an administrator-review selfie when required and recording the outcome, TourDrivers asks Azure to delete the liveness session immediately. If immediate deletion fails, Microsoft states that Face liveness session data and the temporary face template are automatically deleted within 48 hours. Selfies from failed liveness attempts are not retained by TourDrivers for administrator review. The encrypted identity-document image remains subject to TourDrivers’ separate identity-document retention and account-deletion obligations.

A driver may decline the biometric check and continue using the ordinary marketplace without the Verified Account badge, subject to any separate safety or legal verification requirements. To withdraw consent before starting, do not launch the check. For access, deletion or other privacy requests after a check, contact info@tour-drivers.com. Withdrawal does not make processing already lawfully completed invalid.

7. Cookies and similar technologies

We use essential cookies and local storage for sign-in, security, preferences and core site operation. With permission where required, Google Analytics, Google Ads and Meta Pixel help us understand visits, campaign parameters, page performance and completed journey steps such as quote requests. We do not send contact details in these measurement events. Third-party payment, identity and security services may set their own cookies when their features are used.

We use Cloudflare Turnstile to protect forms from automated abuse. Turnstile is governed by Cloudflare’s Turnstile Privacy Addendum.

8. Retention and security

We retain information for as long as needed to provide the service, maintain booking and financial records, resolve disputes, prevent abuse and meet legal or accounting requirements. Retention periods vary by record type. A face-verification selfie kept for administrator review is deleted upon the review decision and in every case is subject to the 60-day maximum described above. We use access controls, encryption at rest for retained identity and face-review images, encryption in transit, monitoring, backups and other reasonable safeguards, but no online service can guarantee absolute security.

9. International processing

TourDrivers connects users and service providers in different countries. Your information may therefore be processed outside the country where you live. Where applicable, we use contractual and technical safeguards for international transfers.

10. Your choices and rights

You can update much of your account information from your profile. Depending on where you live, you may have rights to request access, correction, deletion, restriction, objection, portability or withdrawal of consent. Some information may need to be retained for bookings, payments, safety or legal compliance.

Delete your TourDrivers account

In the TourDrivers app, sign in, open More, then Account details, and choose Delete account. Confirm the request and follow the confirmation email sent to your account address.

If you cannot access the app, email info@tour-drivers.com from your account email address with the subject “Delete my TourDrivers account”. If you cannot use that email address, explain this in your request so we can verify account ownership. You do not need to reinstall the app.

When a deletion request is completed, account access ends and personal data that is no longer needed is deleted or de-identified. Booking, payment, dispute, safety and other records may be retained when needed for legal, accounting or fraud-prevention obligations. Driver verification documents and phone-number history in the encrypted audit archive are deleted 12 months after account closure. See sections 6 and 8 above for other retention details.

11. Children

TourDrivers accounts and bookings are intended for adults who can enter a binding agreement. We do not knowingly collect personal information from children for independent account use.

12. Updates and contact

We may update this policy as the service or legal requirements change. We will publish the revised version here and update the date above. For privacy questions or requests, email info@tour-drivers.com.